Guest Service Agent
As a Guest Service Agent you are the central point of contact for all our hotel guests to ensure that their stay at De L’Europe is great. As a Guest Service Agent, you are responsible for giving guests an optimal experience.
Your role at De L’Europe
Exceeding guest expectations and experiences by responding to the wishes of our guests, solicited or unsolicited | Providing information about hotel facilities, tourist activities, the environment, restaurants, theaters, etc. | Taking care of all possible service-oriented requests | Execute and process payments and ensure upselling depending on the wishes of the guest | Ensure good communication with other departments such as Housekeeping and Food & Beverage.
the ideal candidate
Good planning and organizational skills | Sense of tact, empathy and social skills | A team player with good communication skills | Good command of the English and Dutch language | Able to work carefully and accurately | Experience with Opera is an advantage.
Nice to have
Affinity with luxury lifestyle brands | Secondary/Higher Hotel School | Good knowledge of the city of Amsterdam.
What do we offer you?
A fitting salary | Opportunity to lease an Original “Swapfiets” | Travel allowance from 5km onwards | A great team with enthusiastic and driven colleagues | Training and development opportunities | Collective health insurance and disability insurance (WIA) | 50% discount on the F&B at partner hotels with the F&B Discount Card | In-House Experience | A dynamic and developing organization in which your opinion counts, together is always better | Being part of one of the best “Leading Hotels of the World”.
Sounds like you?
If your application has triggered our interest to get to know you better, you will receive a call from our recruiter. During this interview you will be asked a couple of questions. If the feeling, from both sides, is still good, we will continue the process and you will be invited to further explain your abilities during a (virtual) cup of coffee.
