Guest Services Manager | Working at De L'Europe Amsterdam

Guest Services Manager

As Guest Services Manager Concierge at De L’Europe (The HEINEKEN Company) you are fully responsible for supporting the Head Concierge in managing the Guest Service Agents. Within this department, optimizing guest satisfaction is central. In addition to the fact that it is your job to introduce guests to Original Amsterdam Luxury, you coordinate the work and ensure that the best result can be achieved as efficiently as possible.

Your role at De L’Europe

Welcoming the guests within the hotel and acting as a point of contact for the guests and the team | Coaching, Training and training of staff |  Check-in and check-out of guests |  Take every opportunity to exceed guest satisfaction | Acting in the event of calamities and taking measures |  During shift also responsible as Manager on Duty | Maintaining good contacts with tour operators, airlines, restaurants, theaters, shops etc.

the ideal candidate

At least 5 years of experience at supervisory or managerial level in Guest Services (Front Desk) | Good planning and organizational skills | Sense of tact, empathy and social skills | A team player with good communication skills | Good command of the English and Dutch language | Able to work carefully and accurately | Comfortable in a dynamic environment | Eye for detail | You like to do things differently | Experience with Opera is an advantage.

Nice to have

Affinity with luxury lifestyle brands | Secondary/Higher Hotel School | Good knowledge of the city of Amsterdam.

What do we offer you?

A fitting salary | Being part of a Stand-Alone hotel, so the development possibilities are limitless | Opportunity to lease an “Original Swapfiets” | Travel allowance from 5km onwards | A great team with enthusiastic and driven colleagues | Lots of training and development opportunities | Friends & Family Discount for a night in the hotel | Collective health insurance and disability insurance (WIA) | 50% discount on the F&B at De L’Europe and her partner hotels | In-House Experience | A dynamic and developing organization in which your opinion counts, together is always better | Being part of one of the best “Leading Hotels of the World”.

Sounds like you?

If your application has triggered our interest to get to know you better, you will receive a call from our recruiter. During this interview you will be asked a couple of questions. If the feeling, from both sides, is still good, we will continue the process and you will be invited to further explain your abilities during a (virtual) cup of coffee.


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