As Guest Services Supervisor at De L’Europe (The HEINEKEN Company) you are responsible for supporting the Guest Services Manager and during the shift in managing the Guest Services operatiom. Within this department, optimizing guest satisfaction is central. In addition to the fact that it is your job to introduce guests to Original Amsterdam Luxury, you coordinate the work and ensure that the best result can be achieved as efficiently as possible.
At least 5 years of experience in Guest Services (Front Desk) | Good planning and organizational skills | Sense of tact, empathy and social skills | A team player with good communication skills | Good command of the English and Dutch language | Able to work carefully and accurately | Comfortable in a dynamic environment | Eye for detail | You like to do things differently | Experience with Opera is an advantage.
Affinity with luxury lifestyle brands | Secondary/Higher Hotel School | Good knowledge of the city of Amsterdam.
Welcoming the guests within the hotel and acting as a point of contact for the guests and the team | Coaching, Training and training of staff | Check-in and check-out of guests | Take every opportunity to exceed guest satisfaction | Acting in the event of calamities and taking measures | During shift also responsible as Manager on Duty | Maintaining good contacts with tour operators, airlines, restaurants, theaters, shops etc.
Reports to: Guest Services Manager
Pay range: Based on talent and experience minimum salary of €2.700,- (gross, based on 38 hours).
A great team with passion for guest experience | Benefits and growth opportunities that reflect the independence of the hotel | Stimulation to show courage to dream & pioneer | Equal Employment Opportunities because we care for people and planet | Joyful moments shared together, because that’s what truly matters | Daily balanced and varied lunch, dinner, and snack options | Working with high quality products and driven professionals | Officially recognized training company | Various staff discounts | Collective health insurance and disability insurance (WIA) | Travel allowance and lease bike opportunity | Opportunity to contribute to one of Amsterdam’s oldest and most iconic hotels.
If your application stands out, we’ll reach out to you for an interview with one of our recruiters. During this conversation, you’ll be asked a variety of questions to better understand your experience, skill set and suitability for the position. If both sides feel that it’s a good fit, we’ll invite you to a (virtual) cup of coffee where you can share more about your abilities and get to know us better.
