As Porter at De L’Europe Amsterdam (The HEINEKEN Company) you perform service and support work within the Guest Services department. Within this department, optimizing guest satisfaction is central. It is your job to introduce guests to Original Amsterdam Luxury by receiving them and informing them about the facilities within the hotel.
Welcoming the guests within the hotel and acting as a point of contact for the guests | Guiding guests (and their luggage) to the facilities and/or rooms | Taking every opportunity to exceed guest satisfaction | Remedying minor technical | Assisting Guest Services | Providing room services and control rounds during night shifts | Acting in case of calamities and taking measures | Maintaining good contacts with internal departments
At least MBO (+) or 2 years of experience as porter or night receptionist | Demonstrable knowledge of the hospitality industry | Creative in coming up with solutions | Passion to work together for the best result | Comfortable in a dynamic environment | Eye for detail | Divers license B | You like to do things differently
Experience in 5 star hotels | Hotelschool studies | Good knowledge of the city of Amsterdam | Fluent in Dutch and English language in word and writing
A competitive salary | A great team with enthusiastic and driven colleagues | Training and development opportunities | Collective health insurance and disability insurance (WIA) | 50% discount on the F&B at partner hotels with the F&B Discount Card | In-House Experience | A dynamically developing organization in which your opinion counts, together is always better | Being part of one of the best Leading Hotels of the World
If your application has triggered our interest in getting to know you better, you will receive a call from our recruiter. During this interview you will be asked a number of questions. If the feeling, from both sides, is still good, you will be invited to further explain your abilities during a (virtual) cup of coffee.
