COVID-19

As the world is facing the outbreak of COVID-19,  we wish to reassure you that your wellbeing is our highest priority.

Dear guest,


We are delighted to welcome you to the De L’Europe Amsterdam hotel. We hope you will enjoy all the good things that Original Amsterdam Luxury has to offer.

Please note that your health and well-being will be our top priority during your stay.  We would like to take the opportunity to inform you about the measures we are taking to guarantee this. We would also like to ask for your cooperation in maintaining these measures and the rules of conduct associated with them. This will enable us to work with you to make your stay and that of your fellow guests as safe and pleasant as possible. Kindly note that as time progresses adjustments may be made to these measurements; we will always follow the official COVID-19 guidelines provided by the Dutch Government.

SIGNAGE
Throughout the hotel, signage can be found to communicate measurements that are in place to safeguard social distancing. This includes, but is not limited to, the following signage: closed areas and facilities, and designated waiting areas.

DISINFECTANT MATERIAL
When entering the hotel all guests are requested to clean their hands with disinfectant.  Face masks and gloves are available at the reception upon request. All hotelrooms & suites, restaurants, bars and desks will be equipped with disinfectant gel. It is also possible to clean your hands in the public bathrooms in the hotel when open.

HOTEL CLEANING
We increased the frequency of cleaning and disinfecting high-volume areas and regularly touched surfaces, especially in public areas, such as the counter at the Front Desk, elevator buttons, door handles, bathrooms, and room keys. The door handles of the main entrance and public sanitary areas will be disinfected every 30 minutes. Used utensils will be disinfected. The handles of luggage handed in for storage will be disinfected.
All desks and bars will be outfitted with hygiene screens.
The lift may not be used by more than one person at a time unless this concerns people staying in the same hotel room.

ROOM CLEANING
Housekeeping will clean the hotel rooms daily. Rooms will only be cleaned with the approval of the guests and when the guests are not present in the room. Hotel rooms will be equipped with disinfectant gel and all utensils in the room will be cleaned and disinfected.

SAFETY & CLEANING GUIDELINES
Safety and cleaning guidelines are available and published throughout the hotel to help you and others to stay safe.

STAFF
All staff members have received special COVID-19 awareness training and receive reminders on the protocol in our daily meetings. For all staff members it is mandatory to clean their hands on a regular basis.
Reception staff, concierges and outdoor door staff will be provided with gloves.
Kitchen staff will be provided with face masks and gloves.
Upon entering the hotel, staff will be screened based on body temperature.

ROOM SERVICE & DINING
Breakfast is served in the restaurant and is offered à la carte.
Room service orders will be brought to the door and, if desired, placed in the room at an appropriate distance of 1.5 m.
All restaurants, bars and desks will be equipped with disinfectant gel. Dining in one of our restaurant/bar outlets is possible.  Tables will be assigned to those who have made a reservation.
A reduced amount of tables is available in the restaurants/bars to meet the 1,5 meter distance between other guests.

Following the latest press conference of August 6 2020, it is mandatory to ask our guests to register for the purpose of source and contact research by the GGD in the event of an COVID-19 infection. Guests can register on a voluntary basis.

SPA & FITNESS
Le Spa by Skins Institute is open for treatments upon reservation. The steam bath, saunas and swimming pool are open, allowing a maximum of 2 guests at the same time. For the fitness, a maximum of 3 guests are allowed at the same time.

(EXTRA) SERVICES
Payments: All payments must be contactless (with pin card or mobile)
Self-Parking: We still offer valet service. But self-parking is available too. Our staff will assist with opening the parking gate when entering and leaving the parking garage.
Bikes: bikes are available for guests at €20,- per day. Our staff will disinfect the bikes for you.

For more in dept information, we advise you to read our protocol.

If you have any additional questions, please feel free to reach out to our staff.

We are looking forward to welcoming you,


De L’Europe Amsterdam


Revised: 7 August 2020

N.b. Kindly note that as time progresses adjustments may be made to these measurements; we will always follow the official COVID-19 guidelines provided by the Dutch Government.

15 March 2020 – 18:00

Due to the latest developments regarding COVID-19 (coronavirus), we have closed our restaurants and bar until further notice, by order of the Dutch government.

13 March 2020 – 16:30

As future guest of De L’Europe Amsterdam, you have trusted us to provide you with the Original Amsterdam Luxury experience, in all comfort and safety. Now the world is facing the outbreak of COVID-19,  we wish to reassure you that your wellbeing is our highest priority.

In these uncertain times, please know that we have taken a series of additional precautions to protect you, those dear to you and our team.

As you can expect from us, our team has enhanced our cleaning and hygiene standards and we are compliant to the latest regulations from Dutch government and health authorities. This includes amongst others the disinfecting of doorknobs, telephones, remote controls and all bathroom appliances, twice daily. Air purifiers equipped with filters trapping 99.9% of all bacteria will be available for your bedroom on request.

We have limited the amount of people being in the same public space within the hotel. This means that we have limited availability in our restaurants. In addition, we have provided the table arrangements with more spacing distance.

Our skilled staff is trained to maintain the highest level of personal hygiene in order to guarantee all food and health standards. In addition, at the start of every shift, we check the temperature of every staff member in the interest of their health and that of others.

May I reassure you that we closely monitor the situation and follow the instructions received by the Dutch Health Authority (RIVM) to the letter.

De L’Europe Amsterdam has been the authentic luxury destination for seasoned travelers and locals alike, ever since 1896. It is what lovers of the true and beautiful have been calling home for more than a century. This is the direct result of our dedicated practice of Original Amsterdam Luxury and always putting our guests first.

With this information we hope to have given you peace of mind and look forward to welcoming you to De L’Europe Amsterdam. If you do wish to re-schedule your stay, we will be flexible and understanding with re-planning your stay.

If you have any questions concerning your stay, your itinerary or for anything we can assist you with, please do not hesitate to contact us.

Truly yours,

E.J.J. Leenders
Managing Director