Customer service
View all terms & conditions and additional information regarding your online order in the ‘De L’Europe Shop’.
View all terms & conditions and additional information regarding your online order in the ‘De L’Europe Shop’.
The shipping costs indicated online are the shipping costs within the Netherlands. If you still want to receive your package outside the Netherlands, you can complete your order and we or our partners will contact you within 24 hours about any additional costs for shipping. It may also be possible that the delivery time will take longer.
Payment can be made by Creditcard or iDEAL.
When paying with iDEAL, the order will be automatically processed. When the payment is made via Creditcard, it may be that there is some extra time in between for administrative reasons.
If you wish to make use of his right of withdrawal, you need to make this known to us or our third party within 14 days after receipt of the product. You must make this known by means of the model form (downloadable here) or by means of another written means of communication such as by e-mail.
After you have made it known that you wish to make use of his right of withdrawal, you must return the product within 14 days. You must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
The costs of returning will be for your own account. It is also possible to return the product yourself to the hotel. This must be communicated in advance.
Article 1 - Definitions
In these conditions the following terms have the following meanings:
Article 2 - Identity of the entrepreneur
Hotel De L’Europe B.V.
Nieuwe Doelenstraat 2-14, 1016CP, Amsterdam, the Netherlands
Telephone number: +3120-5311777. Available 24 hours, 7 days a week.
Chamber of Commerce number: 33003810
VAT identification number: NL005380480B01
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of right of withdrawal
Article 9 - The price
Article 10 - Conformity and Warranty
Article 11 - Delivery and implementation
Article 12 - Payment
Article 13 - Complaints procedure
Article 14 - Disputes
Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.
Article 15 - Additional or deviating provisions
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.