Our Best Rate Guarantee ensures that our guests benefit from the best available rate when reserving a room on our websites.
If you happen to find a lower published rate prior to, or within 24 hours of, booking your room, inform us and we will honour the lower rate.
1. Reserve your room or suite on our website.
2. If, within 24 hours of making your reservation, you find a lower rate, with the same conditions (such as room type, inclusions and payment conditions), please email our reservations team with the following details: original reservation confirmation number, booking website where you found the lower rate and a screenshot of the final booking page detailing rate information.
3. If the lower rate qualifies for our best rate guarantee, De L’Europe will match the lower rate while benefiting from the direct booking incentives.
TERMS AND CONDITIONS
De L’Europe Amsterdam guarantees the best available rate on deleurope.com based on the following terms and conditions:
– The lower rate must be found and claimed within 24 hours of the initial booking.
– The Best Rate Guarantee only applies to publically accessible available rates, which can be booked and seen without any kind of restriction or login/membership requirement.
– The lower rate found must meet all the criteria as the initial booking, including the same room type, same inclusions, the same stay dates and the same rate description. The cancellation policy and all other terms and conditions of the stay must also be identical.
– Once submitted, De L’Europe will verify the lower rate claim and respond within 24 hours of the claim being made. *Claims will be processed from Monday to Friday, between 9.00AM to 5.00PM CEST. All claims must be submitted at least 72 hours prior to arrival.
– The rate comparison will be made net of any taxes or any other fees associated with the room rate. Besides, the lower rate must still be bookable at the time the hotel validates the claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
– When a claim covers a multiple night stay, the rate comparison will be made against the total room cost on www.deleurope.com compared to the total room cost on the other website.
– The Best Rate Guarantee is void where prohibited by law. De L’Europe reserves the right to modify or cancel its best rate guarantee policy at any time without prior notice.
– De L’Europe has the sole right to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions.