Frequently asked questions

Junior Suite River View Balcony, Deluxe Suite River View, and Prestige Suite River View offer balconies.

No, three people can be accommodated starting from our suite categories.

Yes, if your confirmation states a room type with river view and balcony, this benefit is guaranteed.

The hotel has several rooms that can be connected, creating a private combined entrance hall. Please contact our m department for bookings.

Smoking is not permitted in our guest rooms nor anywhere inside the hotel. Guests may smoke outside the hotel or on the balconies provided the balcony door is shut.

The breakfast charge is €49.00 per person.

Yes, an extra bed can be provided for €95, including breakfast and excluding city tax.

Not all rooms have a river view, but within all room categories (except the superior category), you can choose ‘river view’ for an additional charge, subject to availability.

Yes, the use of the swimming pool is complimentary for guests staying at our hotel.

The use of the Spa is not automatically included in the room rate. Please inquire at the front desk for information on Spa packages or any additional fees.

To cancel or adjust a reservation, please contact us by email or phone. Cancellation is free of charge if notified by 3 PM, one day (24 hours) prior to the arrival date, excluding non-refundable rates.

Guests need to enter credit card information to guarantee their reservation. A prior deposit is not necessary; the credit card will only be charged in case of a late cancellation.

If you booked a non-refundable rate, we send a payment link right after your booking to confirm it. This is because the rate offers a discount but requires immediate payment. Cancellation or modification is not possible without charges. The payment link is valid for 72 hours.

A credit card guarantee is required for all room reservations. Upon arrival, the card may be pre-authorized for room charges and incidentals, with a maximum pre-authorization of 450 euros. Alternatively, if paying in cash upon arrival, a deposit of room nights plus 150 euros per night (up to 450 euros) is required. The unused portion of the deposit is refunded at checkout. Cash and major credit cards are accepted, with Apple Pay accepted from April 1st in F&B outlets and the hotel.

This request is based on availability. To guarantee an early check-in, we can book the night prior to the arrival date to ensure guests can access their room early in the morning.

The room is available from 3 PM onwards on the day of arrival, and our check-out time is 12 noon on the day of departure. If you wish to arrive earlier or depart later, it is possible to request an early check-in or late check-out based on availability.

It is our pleasure to store the luggage of hotel guests in our locked luggage room before and after their stay, allowing them to explore Amsterdam fully. Please note that no money, valuable papers, securities, objects of value, fragile or perishable items should be included in the stored property. We provide guests with a luggage label upon arrival to facilitate the retrieval of their belongings.

We do not offer complimentary airport shuttle service. However, our concierge department can assist guests in arranging private transportation.

Let us take care of your transfer in style with our luxurious sedan. Arrange your private transfer by reaching out to our concierge team at .

Our doormen are available 24/7 to park your car and assist with any queries. Valet parking is priced at 75 euros per day (overnight), with a starting rate of 30 euros for the first 2 hours. Additional hours are charged at 8 euros per hour, up to a maximum of 75 euros per day. If you prefer self-parking, the Stopera Parking Garage is available..

Parking reservations are only available for hotel guests. Advance notice is appreciated to secure a parking spot.

Parking is available for in-house guests at a cost of 75 euros per car per day.

Trains run every 15 minutes between the airport and Amsterdam Central Station. This ride takes 17 minutes and costs 4.60 euro. Train tickets can be arranged at the ticket machines in the Arrival Hall of the airport. From Amsterdam Central Station the most convenient way is to take the brand-new North-South metro line (nr. 52, stop: Rokin) or tram 4 & 24 (stop: Muntplein). The journey from Amsterdam Central Station to the hotel takes 10 minutes, including a 1-minute walk.

The cleaning fee for bringing a pet is 65 euros per day per pet.

Breakfast: Children aged 0-3 enjoy breakfast free of charge. For those aged 4-8, breakfast is available for €19.50. Guests aged 9 or older can have breakfast at the regular rate of €45.
Extra Bed: De L’Europe provides an extra bed free of charge for children up to 12 years old.

De L’Europe Amsterdam is completely wheelchair-friendly, with four elevators in the hotel, wheelchair access to the spa, and accessible accommodations with wider doors, adjustable sink heights, and handrails. Please mention any accessibility requests in your reservation.

Yes, we can arrange personalized gift vouchers for De L’Europe as well as our venues Bord’Eau, Marie, and Freddy’s. Visit our front office/concierge or contact us to arrange a personalized gift voucher.

De L’Europe Amsterdam is open 24 hours a day with the reception manned 24/7.
Flore is open Tuesday to Saturday from 6:30 to 10:30 pm. Reservations for Flore are recommended.
Marie serves breakfast daily from 7 am to 11 am, and the brasserie & terrace are open for lunch and dinner daily from 12 pm to 11 pm (weather permitting).
Freddy’s Bar is open daily from 4 pm to 1 am, with live music every Thursday and Friday from 5 pm onwards.

For reservations to parties of 7 or more guests, we kindly request you to contact us directly via email at .

Private events can be organized at Hotel De L’Europe. Please feel free to reach out to us directly via email at for further assistance. 

It is possible to cancel your reservation 24 hours in advance, and your deposit will be refunded to your bank account.Our reservations terms are based on the Uniform Conditions for the Hotel and Catering Industry (UVH).
See: KHN | Uniforme Voorwaarden Horeca Engels.

We regret to inform you that dogs are not permitted in our restaurants. However, we do make an exception for service dogs, recognizing their crucial role in helping individuals with disabilities.

We do not reserve specific seating tables, but you can always indicate your preference when making your reservation. Please mention we cannot guarantee fulfillment of this request.

Lunch: Friday & Saturday 12:00 to 14:30
Dinner: Wednesday to Saturday 18:30 to 22:00

If you are unable to make a reservation on your preferred date, we recommend joining our waitlist. Once a table becomes available, everyone on the waitlist will receive a notification via email simultaneously. You will only receive this email if a table opens on a day for which you are on the waitlist.

The maximum party size for larger reservations is 12 persons. If you plan to come with more than 12 guests, please contact to explore the possibilities. 

The private dining area is available for reservations from 6 to 12 people. For availability or more information, please contact to or feel free to reach out to our reservation team at +31 (0)20 531 16 19.

At Restaurant Flore, we take pride in offering our patrons a diverse culinary experience through our two distinct menus. One of these menus, known as the Botanical menu, is crafted exclusively from plant-based ingredients.

Lunch: Monday to Sunday 12:00 to 14:00
Dinner: Monday to Sunday 17:30 to 21:00

The maximum party size for larger reservations is 16 persons. If you plan to come with more than 16 guests, please contact to explore the possibilities.

The maximum party size for larger reservations is 12 persons. If you plan to come with more than 12 guests, please contact to explore the possibilities. 

We offer a selection of vegetarian and vegan options to accommodate individuals who do not consume meat. Given our identity as a French restaurant, the majority of our culinary offerings feature meat or other animal products. Our goal is to ensure the satisfaction of all our guests, and we strive to craft dishes that appeal to a diverse range of tastes. If you have any allergies, kindly inform us by making your reservation, and we will do our best to accommodate your dietary needs. 

Lunch: Monday to Sunday 12:30 to 14:30
Dinner: Monday to Sunday 17:30 to 21:15

The maximum party size for larger reservations is 22 guests. If you plan to come with more than 22 guests, please contact to explore the possibilities.

We offer a selection of vegetarian and vegan options to accommodate individuals who do not consume meat. Given our identity as an Italian restaurant, the majority of our culinary offerings feature meat or other animal products. Our goal is to ensure the satisfaction of all our guests, and we strive to craft dishes that appeal to a diverse range of tastes. If you have any allergies, kindly inform us by making your reservation, and we will do our best to accommodate your dietary needs.

Monday to Saturday 12:00 to 01:00
Sunday from 12:00 to 00:00

You can make a reservation at Freddy’s Bar for parties of 5 or more guests. To make a reservation, please send an email to , or feel free to reach out to our reservation team at +31 (0)20 531 16 19.

You can arrange the rental of Freddy’s Bar by reaching out via email to . Feel free to inquire about availability, pricing, and any additional details you may need for your event.

You are more than welcome to bring your dog, as Freddy’s Bar warmly embraces the presence of dogs and extends a friendly invitation for them to join the experience.

We offer facial treatments, body treatments, and manicures/pedicures.

Yes, we have dedicated duo rooms available. 

Yes, wearing swimwear is compulsory. 

Yes, children under 16 are permitted when accompanied by a responsible adult.

No, there are no lifeguards on duty

Yes, the pool is heated to a comfortable 32 degrees Celsius (90 degrees Fahrenheit).

Yes, the spa has a private terrace for guests to enjoy.

Yes, room service is available for your convenience.

Yes, we provide these amenities at the Spa.

Absolutely! We can tailor services beyond the menu. Please submit your request in advance, and we’ll do our best to accommodate.

We accept credit cards, debit cards, cash, and room payment options.

Yes, the cancellation policy requires a notice of 24 hours.

Certainly! Day passes are available for 50 euros during operating hours from 11 am to 8 pm.

Yes, it’s recommended to secure your reservation in advance. Walk-ins are subject to availability.

The event rooms are all located on the ground floor and easily accessible.

There are several possibilities of hosting an event in one of our beautiful hotel rooms, such as a private dinner, a reception etc.

We provide complimentary the use of a beamer with screen, a microphone, a conference phone without a camera and a tv-screen. If you have any other specific preferences, we could arrange those for you as well, with a supplement.

It is possible to play your own music via a Bluetooth connection.

We do provide decoration services via our partner The Wunderkammer.

You could play music until 23:00h in the event spaces. If you prefer to enjoy the music a little longer, this could be possible as long as you also reserve the hotel rooms above the event space.

We could arrange a boat tour for you in order to make your event even more special.

We offer a menu which is based on the French Cuisine.

We could offer a working lunch, which includes luxe sandwiches and a salad. Moreover, we could also host a private breakfast buffet in the event spaces.

We take any dietary restrictions into account when preparing the menu.

It is not possible to arrange your own catering in our event spaces.

Leaders Club is the complimentary guest membership program of the more than 400 remarkably uncommon hotels that comprise The Leading Hotels of the World. As a Leaders Club member, you’ll receive special benefits, offers, and savings when you book through  LHW.com, an LHW Worldwide Reservations and Service Center, websites for select Member Hotels, or your local travel agent. Learn more About Leaders Club.

To join Leaders Club, visit membership sign-up or call an LHW Worldwide Reservations and Service Center. You can also join Leaders Club by visiting websites for select Member Hotels.