Frequently asked questions

Guests choose De L’Europe Amsterdam for its central location, riverside setting, spacious rooms and suites, and collection of restaurants and bars. The hotel is located on the Amstel River in the heart of Amsterdam, within walking distance of many of the city’s most popular attractions.

De L’Europe Amsterdam is the city’s original luxury hotel and has welcomed guests since 1896. Located directly on the Amstel River in the heart of Amsterdam, the hotel combines historic heritage, contemporary luxury, exceptional dining experiences, wellness facilities, and personalized service within walking distance of the city’s most iconic attractions.

Selected room and suite categories feature a private balcony overlooking the Amstel River. These include the Junior Suite River View Balcony, Deluxe Suite River View, and Prestige Suite River View. Balcony availability is guaranteed when your reservation confirmation specifies a room category with a balcony. 

Not all rooms have a river view, but within all room categories (except the superior category), you can choose ‘river view’ for an additional charge, subject to availability.

No. Superior Rooms accommodate a maximum of two guests. For three guests, we recommend booking one of our suite categories where additional sleeping arrangements may be available.

Yes. An extra bed can be added to selected room categories for €95 per night. This fee includes breakfast for the additional guest and excludes city tax. Availability depends on the room category booked. 

Yes. Our Connecting Family Suites combines connecting rooms to create a spacious and comfortable stay for families and smaller groups visiting Amsterdam. With separate bedrooms and shared living space, guests can enjoy both togetherness and privacy during their stay.

Complimentary baby cots are available upon request for infants and can be arranged prior to arrival, subject to availability.

If your reservation confirmation specifies a room category that includes a balcony, this feature is guaranteed as part of your booking.

Smoking is not permitted in our guest rooms nor anywhere inside the hotel, due to local regulations and safety standards. Guests may smoke outside the hotel or on the balconies provided the balcony door is closed.

Yes, the use of our swimming pool and wellness facilities is complimentary for guests staying at our hotel.

The wellness, gym and spa facilities are included in your booking. Spa treatments, personal training, products and adittional serves can be arranged at an additional charge.

To cancel or adjust a reservation, please contact us by email or phone. Cancellation is free of charge if notified by 3 PM, cancellations are subject to the terms & conditions agreed to at time of booking and may vary per rate.

De L’Europe Amsterdam accepts major credit cards, including Visa, Mastercard and American Express, as well as debit card payments where applicable. 

Yes. A valid credit card is required to guarantee most reservations. Specific payment and guarantee conditions depend on the rate selected at the time of booking.

The timing of payment depends on the rate booked. Flexible rates are typically paid upon arrival or departure, while prepaid and non-refundable rates may be charged at the time of booking.

A pre-authorisation may be taken upon arrival to cover incidental charges during your stay.

A credit card guarantee is required for all room reservations. Upon arrival, the card may be pre-authorized for room charges and incidentals, with a maximum pre-authorization of 450 euros. Alternatively, if paying in cash upon arrival, a deposit of room nights plus 150 euros per night (up to 450 euros) is required. The unused portion of the deposit is refunded at checkout. Cash and major credit cards are accepted.

Room rates may exclude Amsterdam city tax and applicable tourist taxes. The final amount is displayed during the booking process before confirmation.

Check-in begins at 15:00 and check-out is until 12:00 noon.

Absolutely! We’d love to welcome you earlier. Early check-in is available upon request and is subject to availability on the day of arrival.

We are more than welcome this request. Late check-out is available upon request, subject to availability and subjected to an additional charge.

Complimentary luggage storage is available for guests before check-in and after check-out.

Guests are required to present a valid government-issued identification document and the credit card used to guarantee the reservation.

It is our pleasure to store the luggage of hotel guests in our locked luggage room before and after their stay, allowing them to explore Amsterdam fully. Please note that no money, valuable papers, securities, objects of value, fragile or perishable items should be included in the stored property. We provide guests with a luggage label upon arrival to facilitate the retrieval of their belongings.

Our reception team is available 24-hours a day to assist guests throughout their stay.

De L’Europe Amsterdam is located at Nieuwe Doelenstraat 2-14, 1012 CP Amsterdam, on the banks of the Amstel River in the historic city centre of Amsterdam. The hotel is within walking distance of major attractions, including Dam Square, the Flower Market, Museumplein, the Nine Streets, and Amsterdam’s luxury shopping district.

The hotel can be reached by taxi, private transfer, train, or public transport from Amsterdam Schiphol Airport. The journey typically takes between 25 and 40 minutes, depending on the chosen mode of transportation.

Our concierge team can assisit with arranging luxury airport transfers and VIP airport services prior to your arrival.

Parking is available for in-house guests at a cost of 75 euros per car per day. Reservations are required and subject to availablity.

Valet Parking is available for in-house guests only. Advance notice is appreciated to secure a parking spot.

De L’Europe Amsterdam offers a private docking possibilities on the Amstel River, allowing guests to arrive directly by boat. Please let our team know in advance. So, they can assist you with your arrival.

Rokin Metro Station is the closest public transport stop to De L’Europe Amsterdam and is just a short walk from the hotel. From Rokin, you can travel directly to Amsterdam Central Station, Amsterdam Zuid, and the RAI Convention Centre. Several tram stops are also located nearby, making it easy to explore the rest of the city.

Parking reservations are only available for hotel guests. Advance notice is appreciated to secure a parking spot.

Parking is available for in-house guests at a cost of 75 euros per car per day.

The cleaning fee for bringing a pet is 65 euros per day per pet.

Breakfast: Children aged 0-3 enjoy breakfast free of charge. For those aged 4-8, breakfast is available for €19.50. Guests aged 9 or older can have breakfast at the regular rate of €57. Extra Bed: De L’Europe provides an extra bed free of charge for children up to 12 years old.

Accessible accommodations and facilities are available. De L’Europe Amsterdam is completely wheelchair-friendly, with four elevators in the hotel, wheelchair access to the spa, and accessible accommodations with wider doors, adjustable sink heights, and handrails. Please let us know how we can best assist you, this helps us to make the best adjustements ahead of your stay.

De L’Europe Amsterdam offers gift vouchers for luxury stays, dining experiences, afternoon tea, wellness treatments, and monetary vouchers that can be redeemed throughout the hotel. Gift vouchers are also available for our restaurants and bars, including Restaurant Flore, Brasserie Marie, Freddy’s Bar, and Trattoria Graziella. Explore our gift voucher collection online.

De L’Europe Amsterdam is open 24 hours a day with the reception manned 24/7. Restaurant & Spa opening hours may vary throughout the year and on special occasions. For the most up-to-date opening hours and availability of our restaurants, bars, wellness facilities, and experiences, please visit our restaurants.

For reservations to parties of 7 or more guests, we kindly request you to contact us directly via email at .

Private events can be organized at Hotel De L’Europe. Please feel free to reach out to us directly via email at for further assistance. 

It is possible to cancel your reservation 24 hours in advance, and your deposit will be refunded to your bank account.Our reservations terms are based on the Uniform Conditions for the Hotel and Catering Industry (UVH).
See: KHN | Uniforme Voorwaarden Horeca Engels.

We regret to inform you that dogs are not permitted in our restaurants. However, we do make an exception for service dogs, recognizing their crucial role in helping individuals with disabilities.

We do not reserve specific seating tables, but you can always indicate your preference when making your reservation. Please mention we cannot guarantee fulfillment of this request.

Opening hours may vary throughout the year and on special occasions. For the most up-to-date opening hours and availability of our restaurants, bars, wellness facilities, and experiences, please visit our restaurants.

If you are unable to make a reservation on your preferred date, we recommend joining our waitlist. Once a table becomes available, a member of staff will reach out to confirm your booking.

The maximum party size for larger reservations is 12 persons. If you plan to come with more than 12 guests, please contact to explore the possibilities. 

The private dining area is available for reservations from 6 to 12 people. For availability or more information, please contact to or feel free to reach out to our reservation team at +31 (0)20 531 16 19.

At Restaurant Flore, we take pride in offering our guests a diverse culinary experience through our two distinct menus. One of these menus, known as the Botanical menu, is crafted exclusively from plant-based ingredients.

Brasserie Marie is a French-inspired brasserie located on the banks of the Amstel River in Amsterdam. Inspired by classic Parisian dining culture, the menu combines French favourites with seasonal ingredients and a warm, welcoming atmosphere throughout the day.

Reservations are recommended, particularly for terrace seating, weekend dining, and special occasions. Guests can check availability and make a reservation through our online booking system.

Absolutely. Our culinary team is happy to accommodate dietary requirements and allergies whenever possible. We kindly ask guests to inform us of any dietary preferences when making their reservation.

Menus, opening hours, and availability may change throughout the year. For the most up-to-date information, please visit our website.

Brasserie Marie is well suited for family celebrations, business dinners, and group gatherings. For larger parties, we recommend contacting the restaurant directly to discuss the available options.

For reservations of 10 to 16 guests, we offer a specially curated 3- or 4-course set menu, designed to showcase the essence of our French cuisine. Please use our reservation tool below to secure your table. For larger groups and events, kindly submit a request and our events team will be delighted to assist you.

We offer a selection of vegetarian and vegan options to accommodate individuals who do not consume meat. Given our identity as a French restaurant, the majority of our culinary offerings feature meat or other animal products. If you have any allergies, kindly inform us by making your reservation, and we will do our best to accommodate your dietary needs. 

We love welcoming families of all ages. The spacious restaurant, relaxed brasserie atmosphere, and family-friendly menu options make it a popular choice for both local guests and visitors exploring Amsterdam together.

Located directly on the Amstel River, Brasserie Marie can be reached by boat. Guest docking facilities are available nearby, allowing you to arrive and depart from one of Amsterdam’s most scenic waterfront locations. Please let our teams know in advance, this way they can best assist with your arrival.

Trattoria Graziella is an Italian restaurant in the heart of Amsterdam, inspired by the warmth and hospitality of traditional Italian trattorias. The menu celebrates authentic Italian flavours, featuring handmade pasta, seasonal ingredients, and classic dishes designed for sharing.

Trattoria Graziella is well suited for family celebrations, business dinners, and group gatherings. For larger parties, we recommend contacting the restaurant directly to discuss the available options.

For groups of nine or more, or for exclusive hire, we warmly invite you to send us a request.

Whether it’s a family gathering, a business dinner, or an intimate meal with friends, our trattoria offers a welcoming atmosphere, a private dining space, and menus crafted to bring people together. Every detail is designed to create a memorable experience, full of flavour, laughter, and the simple joy of sharing good food.

Trattoria Graziella warmly welcomes families of all ages. The relaxed atmosphere and menu with familiar Italian favourites make it an enjoyable dining destination for both adults and children.

Reservations are recommended, particularly during weekends, holidays, and special occasions. Guests can check availability and make a reservation online.

Our culinary team is able to accomodate to a variety of dietary requirements and allergies whenever possible. We kindly ask guests to share any dietary preferences when making their reservation.

Our menu includes a variety of vegetarian dishes inspired by traditional Italian cuisine. Seasonal menu offerings may vary throughout the year.

Gift vouchers are available and can be purchased online, making a thoughtful gift for anyone who enjoys authentic Italian dining. Explore our gift voucher collection online.

Freddy’s Bar is named after Alfred “Freddy” Heineken, one of the most influential figures in Dutch business history and former CEO of Heineken. A regular guest of De L’Europe Amsterdam, Freddy Heineken was known for his appreciation of hospitality, good company, and exceptional service, values that continue to inspire the bar today.

Freddy’s Bar is a classic Amsterdam cocktail bar known for its timeless atmosphere, expertly crafted cocktails, and live music. Located within De L’Europe Amsterdam, the bar offers an intimate setting for drinks, conversation, and relaxed evenings in the heart of the city.

Freddy’s Bar hosts live music performances, including live jazz on selected evenings. For the latest programme and opening hours, please visit our music calendar.

At Freddy’s Bar we operate at walk-in base only. Reservations are not required. For groups, parties and exclusive hire, reservation are required. To make a reservation, please send an email to , or feel free to reach out to our reservation team at +31 (0)20 531 16 19.

You can arrange a buy-out Freddy’s Bar by reaching out via email to . Feel free to inquire about availability, pricing, and any additional details you may need for your event.

Join us for Beer and the the classic dutch serve: “Bitterballen”. Guests at Freddys can enjoy a selection of bar bites and classic dishes alongside cocktails, wines, spirits, and other beverages throughout the day and evening.

Menus, opening hours, live music schedules, and availability may change throughout the year. For the most up-to-date information, please visit our website.

We offer massages, facial treatments by Biologique Recherche and manicures/pedicures.

Those visiting the spa can experience a selection of face and body treatments featuring Biologique Recherche, the renowned French skincare brand known for its personalised and results-driven approach to skincare.

Biologique Recherche is a renowned French skincare brand recognised worldwide for its highly personalised treatments, advanced formulations, and focus on skin health. Treatments are tailored to each individual’s skin condition and concerns, delivering a bespoke skincare experience.

Wellness treatments are available to both hotel guests and visitors looking to enjoy a relaxing experience or professional skincare treatment in the heart of Amsterdam. External guests do require a spa-day pass which can be reserved online.

Yes, children under 16 are permitted when accompanied by a responsible adult.

No, there are no lifeguards on duty

Yes, the pool is heated to a comfortable 32 degrees Celsius (90 degrees Fahrenheit).

Yes, the spa has a private terrace for guests to enjoy.

Yes, we provide these amenities at the Spa upon request.

Absolutely! We can tailor services beyond the menu. Please submit your request and share your details during your reservation. This way we can best assist.

Yes, it’s recommended to secure your reservation in advance. Walk-ins are subject to availability.

The event rooms are all located on the ground floor and easily accessible.

There are several possibilities of hosting an event in one of our beautiful hotel rooms, such as a private dinner, a reception etc. For business meetings and events we recommend our ‘t Huys Suites, which provide an unique setting for any event.

We do provide decoration services via our partner The Wunderkammer.

Our event spaces are set-up to host meetings and events. Additional audiovisual equipment and technical support can be arranged for meetings, presentations, and events. Please indiquate your requirements with our Events Team in advance.

Yes. It is possible to play your own music via a Bluetooth connection. Please note that the volume is subject to limitations to ensure the comfort of other guests.

You could play music until 23:00h in the event spaces. If you prefer to enjoy the music a little longer, this could be possible as long as you also reserve the hotel rooms above the event spaces.

We could arrange a boat tour for you in order to make your event even more special. Aboard we are happy to provide catering options by Brasserie Marie.

De L’Europe Amsterdam is an official wedding venue and offers a unique setting for wedding ceremonies, receptions, and celebrations. Located on the banks of the Amstel River, the hotel provides elegant event spaces, exceptional dining, luxury accommodation, and dedicated wedding planning support to help create a memorable day.

We welcome both leisure and corporate groups. Our team can assist with accommodation, dining, meetings, events, and tailored experiences for groups visiting Amsterdam.

A variety of catering options can be arranged, including breakfasts, coffee breaks, working lunches, buffets, private dinners, receptions, and bespoke culinary experiences by one of our restaurants.

We take any dietary restrictions into account when preparing the menu.

It is not possible to arrange your own catering in our event spaces.

Leaders Club is the complimentary guest membership program of the more than 400 remarkably uncommon hotels that comprise The Leading Hotels of the World. As a Leaders Club member, you’ll receive special benefits, offers, and savings when you book through  LHW.com, an LHW Worldwide Reservations and Service Center, websites for select Member Hotels, or your local travel agent. Learn more About Leaders Club.

To join Leaders Club, visit membership sign-up or call an LHW Worldwide Reservations and Service Center. You can also join Leaders Club by visiting websites for select Member Hotels.